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Special assistance for passengers of reduced mobility
Passengers with reduced mobility can use our MyWay assistance Service. It includes mechanical mobility facilitators, as well as skilled professionals who will provide you with full assistance and comfort during your passage through the airport.
Who can use the MyWay service?
The MyWay service is available for any passenger with disability or reduced mobility departing, in transit or arriving at the airport.
How do I book the MyWay service?
You must request this service from your airline or travel agent upon booking your trip, or up to 48 hours before the published time for the departure of the flight. The information will be transmitted by the airline to the relevant airports, to ensure all the assistance is provided.
What kind of assistance is provided by MyWay?
MyWay assistance includes all mechanical means to facilitate mobility – escalators and travelators, lifts, appropriate signage and guidance – and escorting and support, provided by specialised and duly identified professionals, during passenger embarking and disembarking.
What kind of assistance is provided when the trip begins at the Airport?
Upon arriving at the airport, look for the Designated Point of Arrival – a telephone booth clearly marked with the MyWay logo.
Using the phone, inform the MyWay service of your arrival, for personal and baggage assistance services at check-in, security checkpoint, border and boarding, all the way to your seat on the aircraft, where the airport's responsibility ends.
And what kind of assistance can I get when arriving or waiting for a connecting flight at the airport?
When disembarking, the airline or travel agent will notify the MyWay service. All the necessary personal and baggage assistance shall be provided from your seat on the aircraft to the Designated Point of Departure, located in Arrivals, where the airport's responsibility ends.
Is the MyWay service properly identified at the airport?
Yes. At the airport, you will find signage directing you to the MyWay service contact points, which identify all and any resources or mechanisms available for people with reduced mobility.
Are there special parking spaces for people with reduced mobility?
Yes. Private vehicles bearing the reduced mobility sign have parking available in all of the airport's parks. The designated parking spaces, located near the exits are properly identified.
Are guide dogs allowed into the airport?
Yes. Guide dogs are allowed to circulate around the airport, including in boarding terminals. However, you should contact your airline or travel agent to confirm that guide dogs are allowed on the aircraft.