Baggage issues? Have it sorted here.
If you have lost an item or piece of baggage, or if it has been lost by your airline, we can help you. Here's where you should go to track down your lost items.
I've lost something on the plane, my baggage got lost or arrived damaged. Who should I contact?
When in such situation, you should contact your airline, which will get in touch with the handling agent that took care of the ground operations of your flight.
I've lost something at the airport or car park. What should I do?
If an abandoned piece or item of baggage is found at the Airport's Baggage Room, it will be mandatorily delivered to the AT – Autoridade Tributária e Aduaneira (Tax and Customs Authority).
However, if it is found in the public area or the departure lounge, it will be delivered at the PSP (Police) counter.